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Can anyone help me to setup a email channel on my IT service desk project.
there are excellent docs from Atlassian:
Jira Server - Receiving requests by email
Jira Cloud - Receiving requests by email
Let us know if you have any further questions.
Please confirm that it should be created after creating project from our end.
Yes, as you enter the email from Project settings > Email requests.
If your test is not working, have a look at Troubleshooting issues with the email channel
What if you are able to send request in via email it creates a ticket, however when commenting or responding from the ticket it does not go to the "INBOX" of the person who requested the ticket?
@Donny Forbes, I recommend you create a new question if you are having issues with email notifications. Doing so is more likely to get new attention on the matter.
Will be now for creating project on the below requirement.
My Request is – If someone is sending any email for a request that should be converted in to a ticket . We have Jira basic portal for creating help ticket but we need email to ticket creation tool
Now am in creation of project, so please confirm which option should i go based on the following 3 options as per my request.
1. Creating a Sample project
2. Create a project
3. Import issues
@Sathish M, a couple of things here that will help ensure you get assistance in this user forum.
With that said, I believe that @Johan Soetens _Dumblefy_ has presented you with good sources for creating the email channel that will allow your customer to submit tickets via email. If you are still having issues w/ that (your original question) please "reply" to original Answer that offered the links. Your other questions are unclear but I would direct you to the third bullet above as a means of resolution.