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EMAIL SETUP

Dear Team, I would like to setup an email for example it@abc.com and ensure whenever the email is sent to this I'd, it should create jira tickets and land up in Jira queue. May I know how do I do that? 

1 answer

1 accepted

7 votes
Answer accepted

Hi Vinod, welcome to the Community.

Assuming you are on cloud...

  1. project settings 
  2. email requests
  3. custom email
  4. Add your email
  5. choose the Request type to associate your email request to
  6. done

here is some documentation:

use-an-existing-email-address-to-receive-requests 

how-does-jira-service-management-process-email-requests 

Thank you so much Jack. I will give it a try and come back to you if I have questions further.

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