We setup a company e-mail account to use for Jira Service Management ticketing (cloud). Most e-mails sent there get a ticket created in the project. Some are skipped. I check the in-box and the e-mail is there, but the ticket is not created.
Where are the logs that show the processing of e-mails?
Why are my boss's e-mails not creating tickets (same e-mails system as ticketing. Messages are usually forwarded, and it fails. When I forward the e-mail, it works)
any e-mail coming into the Jira mailbox will create a ticket, doesn't matter the reporter. Even outside e-mail address (yahoo, gmail) can create tickets.
But my boss has admin access to Jira and can create tickets in Jira, and has been able to create e-mail tickets before. But now it fails.
In your Service project you can click on "view logs" to see what the mail entry behaves like.
It is split in "Connection log" and "Processing log".
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