Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Dynamic Ticket Options

I'm looking to crate ticket options that are dependant on the options previously selected. For example, if answered yes, show question two

  • Question 1 = Yes
  • Question 2 = Show

or, if answered no, jump to question 3

  • Question 1 = No
  • Question 3 = Show

3 answers


Please try our app Extension for Jira Service Management. It has a feature called Dynamic Forms which helps you to achieve your requirements. It also includes a lot of useful features for JSM.

Best regards,


Thanks Kate,


Is there anyway to do this without a plugin or an extension pack?

No, native JSM functionalities don't offer any possibilities to show fields dynamically.

0 votes
Jack Community Leader Mar 02, 2021

There is the cascading field but that only works when you want a selection.

@Jack Starr -

There is another excellent add-on "ScriptRunner for Jira", where you can use the behavior component of this add-on to control field (hide/display) dynamically based on other fields values.

Hope this helps.

Best, Joseph Chung Yin

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

594 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you