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Dynamic Ticket Options

I'm looking to crate ticket options that are dependant on the options previously selected. For example, if answered yes, show question two

  • Question 1 = Yes
  • Question 2 = Show

or, if answered no, jump to question 3

  • Question 1 = No
  • Question 3 = Show

3 answers

Hi,

Please try our app Extension for Jira Service Management. It has a feature called Dynamic Forms which helps you to achieve your requirements. It also includes a lot of useful features for JSM.

Best regards,

Kate

Thanks Kate,

 

Is there anyway to do this without a plugin or an extension pack?

No, native JSM functionalities don't offer any possibilities to show fields dynamically.

0 votes
Jack Community Leader Mar 02, 2021

There is the cascading field but that only works when you want a selection.

@Jack Starr -

There is another excellent add-on "ScriptRunner for Jira", where you can use the behavior component of this add-on to control field (hide/display) dynamically based on other fields values.

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

Hope this helps.

Best, Joseph Chung Yin

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