I have a very recent issue that has popped up and am scratching my head. Any thoughts appreciated. There isn't any automation that is causing this.
Background: We have a website based on Squarespace where our customers can use the builtin form submission to send us requests. I have this connected to a JSM project so that an issue is created. There are actually two different form submission processes and only one is causing the problem. Moreover the issue apparently just reared it head late last week.
Issue: When an issue is created the Description field has duplicated the body of the email. example below...
here is the email that is processed by JSM email handler.
here is the description. note that the top piece is missing the url link but not the lower portion
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
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