Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Due date setup Edited

Hello, 

I'm trying to automate the due date. Is there a way to assign due date for new issues automatically? like 2 days after ticket open? 

2 answers

1 accepted

0 votes
Answer accepted

Hello @baraaabbas 

If you have automation for jira who can create a custom rule

due-date.png

I think I will go with this answer. We getting the automation add-on

Like # people like this

We use Jira Cloud and I followed this step to set up an automatic due date like two days after new issue is created. However, it looks like the due date field does not accept {{now.plusDays(2)}} as Mohamed showed in the screenshot.

Any help will be appreciated. Thanks!

Like baraaabbas likes this

{{now.plusBusinessDays(2)}}

Thanks, baraabbas, but I got this error.

Screen Shot 2020-09-16 at 10.35.07 AM.png

I think you are in the wrong automation. In project settings, scroll all the way down to Project Automation

This is Service Desk and yes, I did set up this automation under the project settings. Our service desk is built on next-gen template. My assumption is that the next-gen template only allows to put the actual date. 

Maybe... I'm not using next gen. 

Hi @baraaabbas ,

you can easely achieve this with Jira Misc Workflow Extensions (JMWE) addon.

You will need to add a postfunction to your project's workflow on a ticket creation step which will automatically set the due date field to Now + 2 days. This will look something like that:

example.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you