Due date setup

[baraaabbas]

Hello, 

I'm trying to automate the due date. Is there a way to assign due date for new issues automatically? like 2 days after ticket open? 

[Mohamed Benziane · Accepted solution]

Hello @baraaabbas 

If you have automation for jira who can create a custom rule

[baraaabbas]

I think I will go with this answer. We getting the automation add-on

[Miyoung Mary Kim]

We use Jira Cloud and I followed this step to set up an automatic due date like two days after new issue is created. However, it looks like the due date field does not accept {{now.plusDays(2)}} as Mohamed showed in the screenshot.

Any help will be appreciated. Thanks!

[baraaabbas]

{{now.plusBusinessDays(2)}}

[Miyoung Mary Kim]

Thanks, baraabbas, but I got this error.

[baraaabbas]

I think you are in the wrong automation. In project settings, scroll all the way down to Project Automation. 

[Miyoung Mary Kim]

This is Service Desk and yes, I did set up this automation under the project settings. Our service desk is built on next-gen template. My assumption is that the next-gen template only allows to put the actual date. 

[baraaabbas]

Maybe... I'm not using next gen. 

[Pavel Adamovich]

Hi @baraaabbas ,

you can easely achieve this with Jira Misc Workflow Extensions (JMWE) addon.

You will need to add a postfunction to your project's workflow on a ticket creation step which will automatically set the due date field to Now + 2 days. This will look something like that: