Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Due Date field changes after a customer submits a request


A user entering a due date through the portal will select a specific date (eg June 17th) but after they submit the request and their issue summary is displayed, the date changes (to June 16th). But in the Agent view, in the Service Desk Project, the due date is correct.

The user's timezone in their profile is correct.

1 answer

I get similar behaviour but the entered due date via the portal is shown as entered date + 1 when viewing the issue from Service Desk. 


Brian Watts Community Leader Sep 01, 2022


Did you ever get to the bottom of this?

No I didn't Brian, and this behavior is still happening...



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

668 views 3 20
Read article

Atlassian Community Events