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Due Date field changes after a customer submits a request

Edited
Remo_Pistor
Remo_Pistor May 28, 2019

A user entering a due date through the portal will select a specific date (eg June 17th) but after they submit the request and their issue summary is displayed, the date changes (to June 16th). But in the Agent view, in the Service Desk Project, the due date is correct.

The user's timezone in their profile is correct.

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Husam Fezzani
Husam Fezzani Apr 20, 2020

I get similar behaviour but the entered due date via the portal is shown as entered date + 1 when viewing the issue from Service Desk. 

image.pngimage.png

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Brian Watts
Brian Watts
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Sep 01, 2022

Hi

Did you ever get to the bottom of this?

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Husam Fezzani
Husam Fezzani Sep 01, 2022

No I didn't Brian, and this behavior is still happening...

 

image.pngimage.png

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