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Download all attachments does not work

Chris Tuckey October 22, 2020

When I click 'Download all attachments" from a support ticket it doesn't work, the below flag comes up.

Using Jira cloud

How do I fix this, this is really necessary for us.

 

Screen Shot 2020-10-23 at 3.02.54 PM.png

2 answers

1 accepted

1 vote
Answer accepted
Chris Tuckey November 8, 2020

So to answer my own question.......

Under System > Advanced > Attachments there is an 'Enable zip support' setting which must have been off by default. 

Of course when trying to download all attachments while this is turned off, as above it doesn't prompt to say that this option is turned off, it just throws an error.

Turn it on and it works!

 

Screen Shot 2020-11-09 at 4.53.54 PM.png

Mutha_ Poonam March 28, 2024

How do you navigate to System > Advanced > Attachments? I am facing similar error.

0 votes
Chris Tuckey November 2, 2020

...Anyone?

Beeraiah Velumula July 19, 2023

In my instance it's enabled. But still I'm getting same error. 

 

Best,

Velumula

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