Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Does using @ mentions send a JIRA notification and a customer notification?

I opened up a request and the assignee mentioned me in the comments. I received a customer notification and JIRA notification because they used the '@' mention. I am a JIRA admin so is that why I received both notifications? 

We have this JIRA setting in place: 

JIRA setting.jpg

3 answers

1 vote
Brant Schroeder Community Leader Dec 30, 2020

Since you are the reporter you will get the customer notification.  If the user had just posted a comment without the @ mention then you would have only received the customer notification without and the Jira comment notification would have been ignored.  Since they actually used the @ mention they initiated a Jira notification as well that you also received on top of the comment notification.    

I opened a second ticked by using my personal email address so JIRA sees the reporter as my personal email address, not me as the user. The assignee used the @ mention functionality and I only received one customer notification, not both. Any thoughts on that? 

Brant Schroeder Community Leader Dec 31, 2020

Your personal account does not have a Jira license so internal communications would never be sent to it.

Like Ian Scrivens likes this

Ok got it, thank you!

Hi @Alex Barron, did you find a way to stop jira from sending both emails?

Hi @Alex Barron

In this instance i just press no because i dont want GOOGLE to be clutted with sarcy notifications 

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events