I opened up a request and the assignee mentioned me in the comments. I received a customer notification and JIRA notification because they used the '@' mention. I am a JIRA admin so is that why I received both notifications?
We have this JIRA setting in place:
Since you are the reporter you will get the customer notification. If the user had just posted a comment without the @ mention then you would have only received the customer notification without and the Jira comment notification would have been ignored. Since they actually used the @ mention they initiated a Jira notification as well that you also received on top of the comment notification.
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