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Does using @ mentions send a JIRA notification and a customer notification?

I opened up a request and the assignee mentioned me in the comments. I received a customer notification and JIRA notification because they used the '@' mention. I am a JIRA admin so is that why I received both notifications? 

We have this JIRA setting in place: 

JIRA setting.jpg

3 answers

1 vote
Brant Schroeder Community Leader Dec 30, 2020

Since you are the reporter you will get the customer notification.  If the user had just posted a comment without the @ mention then you would have only received the customer notification without and the Jira comment notification would have been ignored.  Since they actually used the @ mention they initiated a Jira notification as well that you also received on top of the comment notification.    

I opened a second ticked by using my personal email address so JIRA sees the reporter as my personal email address, not me as the user. The assignee used the @ mention functionality and I only received one customer notification, not both. Any thoughts on that? 

Brant Schroeder Community Leader Dec 31, 2020

Your personal account does not have a Jira license so internal communications would never be sent to it.

Like Ian Scrivens likes this

Ok got it, thank you!

Hi @Alex Barron, did you find a way to stop jira from sending both emails?

Hi @Alex Barron

In this instance i just press no because i dont want GOOGLE to be clutted with sarcy notifications 

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