Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does anyone know how to create a queue without the filters being set?

Does anyone know how to create a queue without the filters being set?

Just to give a bit of context this is for a test migration from another iTSM tool and I want to be able to see the migration tickets in Jira, apparently I need to set up a queue without filters set, but unsure how to do that?

1 answer

0 votes

Hi @Shaun Morgan ,

That seems a bit counter intuitive.

A queue in itself is a filtered list of issues. If you however need a queue that shows all? then you might just put an empty filter and it will show all.



You don't need a specific filter set (as a saved filter), this filter on the queue will just be build dynamic. Does this make sense to you?

Yes I get you, however saving a blank filter still doesn't allow me to see the tickets must be something else I need to do. I will let you know once I work it out.

Dirk Ronsmans Community Leader Mar 17, 2021

Do you get errors or just not seeing what you want to see? 

Feel free to elaborate and maybe throw in some screenshots.. happy to take a look!

So as I said, this is a migration from freshservice so not your traditional query. I just expect to see the migrated tickets and I don't have any errors as such but will be speaking to a migration expert shortly so will let you know the outcome.

Like Dirk Ronsmans likes this

Screenshot 2021-03-17 at 10.52.08.pngOk I've got one step further I can now see that the tickets have been migrated and when i check in the main search bar I can see one of the tickets, however when I'm in my project they don't show up in a queue. See screenshot for the ticket I found in the search bar. The status of the ticket is closed however when I filter for closed tickets in my queue nothing shows as per the second screenshot.Screenshot 2021-03-17 at 11.13.36.png

Dirk Ronsmans Community Leader Mar 17, 2021

I'm not seeing any screenshot here.. could you post one of the queue that is empty and one of the filter that does show some/one?

Are they maybe in a different project?

Also are you using the JSM ticket categories or just regular queues?

Dirk Ronsmans Community Leader Mar 17, 2021

Ok, so the ticket is there. Don't see anything special about it to be honest..

Could you screenshot the queue?

yes just attached the queue, just regular queue.

Dirk Ronsmans Community Leader Mar 17, 2021

Ah yes, as you can see in your own screenshot the queue is prefiltered on the project and the Ticket Category = Service Requests.


This Ticket Category is something new with JSM and will be empty with your migrated issues. (if I remember correctly they are only filled when created through the portal).

So you need to not click on the Service Requests queue first but instead go to Queues (the top one in your first screenshot) and enter your filter there.

You are an absolute legend Dirk it works now, I just need to create a queue for closed tickets and like you said not in the service requests section. Screenshot below showing tickets.Screenshot 2021-03-17 at 11.26.07.png

Like Dirk Ronsmans likes this
Dirk Ronsmans Community Leader Mar 17, 2021

Those new Ticket Categories (introduced with JSM) take some getting used to :)

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

255 views 16 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you