Does anyone know how to create a queue without the filters being set?
Just to give a bit of context this is for a test migration from another iTSM tool and I want to be able to see the migration tickets in Jira, apparently I need to set up a queue without filters set, but unsure how to do that?
Hi @Shaun Morgan ,
That seems a bit counter intuitive.
A queue in itself is a filtered list of issues. If you however need a queue that shows all? then you might just put an empty filter and it will show all.
You don't need a specific filter set (as a saved filter), this filter on the queue will just be build dynamic. Does this make sense to you?
Ok I've got one step further I can now see that the tickets have been migrated and when i check in the main search bar I can see one of the tickets, however when I'm in my project they don't show up in a queue. See screenshot for the ticket I found in the search bar. The status of the ticket is closed however when I filter for closed tickets in my queue nothing shows as per the second screenshot.
Ah yes, as you can see in your own screenshot the queue is prefiltered on the project and the Ticket Category = Service Requests.
This Ticket Category is something new with JSM and will be empty with your migrated issues. (if I remember correctly they are only filled when created through the portal).
So you need to not click on the Service Requests queue first but instead go to Queues (the top one in your first screenshot) and enter your filter there.
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