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Do not send mails to Organizations

mlanguasco
mlanguasco May 22, 2018

I have different organizations in JSD, with more than one client, each one of them.
When a ticket is added, send mail to all the different clients of the organization.
How can I do so that I do not send mails to everyone, but that the tickets (from the portal) are visible to all.

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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May 23, 2018

Hi Mauro,

One of the Customer Notifications is "Organizations Added".  That will send an email to everyone in that organization when a request is created and shared with that organization.

I would disable that Customer notification.  (That's what we did)

Hope that helps

Susan

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