Display the date of the request and the person in charge

[Сергей Коваленко]

Hello!

In his servicedesk portal, the client wants to see the date the request was created and the assigned responsible person. Please tell me how to set it up?

[Boyan Angelov · Accepted solution]

Hello,

I don't think it is possible out of the box. You can try with the app we created - Advanced Portal Reports - it will give you the possibility to show this info (and much more) to the customer on the portal - both in issue view and in the Report view.

Best regards,

Boyan

[Jack Brickey]

Go to the portal and click on the lozenge for your issues. And that screen you should see… In the top right click on that and you should be able to manage the Columns you want to see. 

[Сергей Коваленко]

Don't see anything like it? Where do you need to click to edit columns?