Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Display the date of the request and the person in charge

Hello!

In his servicedesk portal, the client wants to see the date the request was created and the assigned responsible person. Please tell me how to set it up?

2 answers

Hello,

I don't think it is possible out of the box. You can try with the app we created - Advanced Portal Reports - it will give you the possibility to show this info (and much more) to the customer on the portal - both in issue view and in the Report view.

Best regards,

Boyan

0 votes
Jack Community Leader May 18, 2021

Go to the portal and click on the lozenge for your issues. And that screen you should see… In the top right click on that and you should be able to manage the Columns you want to see. 

Don't see anything like it? Where do you need to click to edit columns?

Снимок1111.PNG

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

226 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you