I have setup a customer portal for our customers and linked a confluence page to the customer portal. Now when I visit the customer portal and use the search field, I can search articles. However, I was wondering if there's a way to display links to articles on the portal landing page itself (e.g. without user having to search?). For instance, I would like certain articles to pinned to the landing page or display the most view pages on the portal. Is it possible?
This is possible...at least I have achieved this on cloud using portal announcements. Effectively these were the steps:
This link will open the article in the portal meaning you don't need to give the url out of your space to your customer and keep them within the portal. You will need to ensure that the article is available to be read by anonymous users which is set by default.
Give it a go and let me know if it works!!
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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