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Display articles on customer portal on Service Desk Cloud



I have setup a customer portal for our customers and linked a confluence page to the customer portal. Now when I visit the customer portal and use the search field, I can search articles. However, I was wondering if there's a way to display links to articles on the portal landing page itself (e.g. without user having to search?). For instance, I would like certain articles to pinned to the landing page or display the most view pages on the portal. Is it possible?

2 answers

2 votes
Danny Atlassian Team Feb 20, 2019

This is possible by creating article categories within JSD from the Knowledge base menu.


Once you create categories and place the articles in there they will be 'pinned' to your portal page with the create ticket button below.

Hi Danny. Our portal always suggests three articles only when I do a search. So, I'd like to try your solution, but this still doesn't work for me, even when I create categories. If you can point me to a possible solution, I'd really appreciate it. TIA.

0 votes
Jack Community Leader Sep 15, 2018

This is not possible.

Hi @Jack

Thanks for your reply. Is this really not possible at all? I mean there has to be a way to give the Portal Only Users the possibility to browse the KB without having to search, right?

Jack Community Leader Oct 25, 2018

You might try searching the Marketplace for portal customization options.

@Jack,is there a portal customization add-on you would recommend to use? Thanks

Jack Community Leader Jan 10, 2019

I don’t have any personal experience with any. Here is a search I did but nothing stood out at me. Cloud is rather limited for addons in this area.

Like Judit Arvai likes this

Thanks....yes, unfortunately the Cloud version seems to have way too many limitations :(

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