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Disabled User request to be enabled

Sean Locko
Sean Locko December 16, 2020

So we are using Jira Service Desk and we have LDAP integrated correctly. I searched for my issue and didn't find what I was looking for, but if a user is disabled in AD it will sync (after 60 minutes) and it will disable their JIRA account. Is there a way a disabled user can submit to get their account re-enabled?

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Benjamin
Benjamin
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December 17, 2020

No, since the user is no longer on the system. They will possibly need to open a Helpdesk ticket or e-mail IT to enable back their account. Whichever your organization process are. 

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Sean Locko
Sean Locko December 17, 2020

Thank you!

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Benjamin
Benjamin
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December 18, 2020

Most welcome!

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