Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Disabled User request to be enabled

Sean Locko December 16, 2020

So we are using Jira Service Desk and we have LDAP integrated correctly. I searched for my issue and didn't find what I was looking for, but if a user is disabled in AD it will sync (after 60 minutes) and it will disable their JIRA account. Is there a way a disabled user can submit to get their account re-enabled?

2 answers

1 accepted

0 votes
Answer accepted
Benjamin
Community Champion
December 17, 2020

No, since the user is no longer on the system. They will possibly need to open a Helpdesk ticket or e-mail IT to enable back their account. Whichever your organization process are. 

0 votes
Sean Locko December 17, 2020

Thank you!

Benjamin
Community Champion
December 18, 2020

Most welcome!

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events