Hello JIRA community,
I have got JIRA v8.10.0 and JSD 4.10.0.
How do I disable the customer comment function in a issue when a issue is closed?
I have tried all property and values that I could find in the internet and documentations for the workflow "closed" but the comment area in the customer portal is still there.
I can not find any solution or other tickts to my JIRA and JSD version.
Would be very nice if someone knows the exact solution.
I understand the frustration of customers reopening old tickets with often unrelated new queries but this needs to be balanced between putting up barriers to customers contacting you.
We have an automation that re-opens support desk tickets on customer comments. We do 2 things if a customer re-opens tickets incorrectly:
Hi Kat Warner _TechTime_,
thank you for your reply.
I understand it, that its better to avaoid a barrier between customers. I have also configurated a automation, it puts issues that are older than 3 days from "solved" to "closed". So customers got 3 days or maybe in the future more time to make a last reply. After that, we want the ticket to be closed and the comment function in the JSD portal to be disabled.
So this is not working??
I am not sure if this could help, but one feature on Tinker for JSD could support you in disabling comments facility on customer portal when certain statuses is reached
It would look like this for users
Here's a link to the app listing on marketplace
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