Disable automatic ticket linking in comment

[Stephen Villegas]

Hi,

Is it possible to disable auto-linking a ticket when typed or included in the comment?

I want to put TEST-123 and send it to the user as TEST-123 plain text only.

Thanks

[Angélica Luz · Accepted solution]

Hello @Stephen Villegas,

Welcome to Atlassian Community!

When adding an issue key to a comment and press space or enter, it will be automatically changed to a link and currently, it’s not possible to disable that. 

There is a feature request suggesting the implementation of this ability:

• Allow disabling of issue key links

Please, click on vote and watch to receive updates about the feature. 

For now, a workaround is to add the issue key inside brackets, for example, or add a period, and then remove it before posting the comment or add the issue key and a comma. As I mentioned, it only turns into a clickable link if you press space or enter after typing the key.

Hope this helps!

Kind regards,
Angélica

[Stephen Villegas]

Hi @Angélica Luz ,

Thanks, and you completely understand my requirements.

Though I'm already doing this workaround I accepted your answer.

Thank you for the JRACLOUD link... hope we can really get an update from Atlassian team.

Thank you,

Stephen Villegas