Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Disable automatic ticket linking in comment



Is it possible to disable auto-linking a ticket when typed or included in the comment?


I want to put TEST-123 and send it to the user as TEST-123 plain text only.



1 answer

1 accepted

2 votes
Answer accepted

Hello @Stephen Villegas,

Welcome to Atlassian Community!

When adding an issue key to a comment and press space or enter, it will be automatically changed to a link and currently, it’s not possible to disable that. 

There is a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature. 

For now, a workaround is to add the issue key inside brackets, for example, or add a period, and then remove it before posting the comment or add the issue key and a comma. As I mentioned, it only turns into a clickable link if you press space or enter after typing the key.

Screen Shot 2021-03-31 at 16.54.40.png

Hope this helps!

Kind regards,

Hi @Angélica Luz ,

Thanks, and you completely understand my requirements.

Though I'm already doing this workaround I accepted your answer.

Thank you for the JRACLOUD link... hope we can really get an update from Atlassian team.

Thank you,

Stephen Villegas

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

626 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you