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Disable all notifications for a user


We have some issues that create on a SD project via the API using the connect app. The report for the issues is set as user A, and user A gets the email notifications of the issue created and updates to the issue as he is the creator of the issue.

We want to stop all notifications to user A including all Atlassian emails, all SD notifications, all issue notifications. 

I have disabled all under marketing email prefs

Disabled everything on

Can disable individual ones by clicking on Turn off this request's notifications but that is manual.

Please advise how to do that?

Thank you


1 answer

0 votes
Jack Brickey Community Leader Jan 18, 2021

you need to go to Project settings > customer notifications and have disable the Create notification (and others if desired).

Thanks for the prompt reply, @Jack Brickey 

That would mean it disables for all requests to that SD right? I would like to disable it for a single user only.

Please advise on the above?

Jack Brickey Community Leader Jan 25, 2021

Yes. Sorry I missed that this is a single user. If this is a Customer there is no way to isolate a single customer AFAIK. If this is a Jira user they are notified according to the Notification schemes for each project. In this case ensure the one user never appears in any role or group used in any notification schemes.

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