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Disable Jira email footer ('view request' and 'turn off notifcation) in email template

Hi there,

Is it possible to hide/remove the below from email templates sent out to customers?


View request · Turn off this request's notifications

This is shared with

Powered by Jira Service Desk


2 answers

1 accepted

0 votes
Answer accepted

Hi Dean,

Are you cloud or server? ANd if Server what version?


@Susan Hauth _Jira Queen_ , I am on a cloud version. Cheers Dean

Like Михаил К likes this

@Dean B , It's the same actually on cloud.  Go to the Edit Templates.  You can change the footing there.

Thanks I managed to do it.

Great, can you mark this question as answered?

Like Dean B likes this
2 votes

Hi Dean,

Go to Settings - Customer notifications  - Edit Templates.  That allows you to modify the footers.

Hope that helps


Hi @Susan Hauth _Jira Queen_

thanks for getting back to me. I tried the steps but there is no option to edit the footer, I can only edit the content and in the preview I can see the footer added automatically.

Can you test your steps and confirm?

Hi Dean, 

You'd need to remove the entire <p class>. See below:  

<p class="jsd-help-center-footer">
${}, powered by <a class="jsd-servicedesk-link" href="${atlassian.url}">Jira Service Desk</a>, sent you this message.></p>

Once you delete this, the footer will be removed. You can confirm in the preview. Hope it helps! 


I am on Jira Service Desk Cloud. There is no Edit Templates on the Customer Notifications page. I am also admin. Has it been moved?


EDIT, I found it. I was looking on the page to edit HTML. Thanks

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