Hello, Ihave set up a service desk with issue types Bug, User Story and Support request. Now I cannot find how to make a distinction between the priority levels of them. Issue type has levels like "blocking of entire process" or "problem in main process" etc. Wheras user story is supposed to have 1,2,3 only (for now). I could not find any hint to the sepparation of issue types in one project.
I appreciate any help.
@spaks , Welcome to community!
Priorities are global entities and you can have a subset of priorities for a project via priority schemes. But it is same for all the issue types in the project.
A custom field also can have the same choices for all the issue types in a project.
Instead of using the same 'Priority' field, can you use different custom fields (bug priority, userstory priority..) for different issue types?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events