Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Different Asset Management Tools

Are there users of JIRA Service Desk that are successfully using an Asset Management tool other than Insight?

5 comments

Hi Corie,

We have been using Assets and Inventory plugin and we are very happy with it so far. It works for Service Desk customer portal. Support is good and they add new features regularly.

https://marketplace.atlassian.com/apps/1211849/assets-and-inventory-plugin-for-jira?hosting=server&tab=overview

 

Cheers.

Martijn

Like # people like this
Ramarao Gaggara _Appfire_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 07, 2019 • edited
Like # people like this
Ramarao Gaggara _Appfire_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jul 28, 2019

Hi @Corie Snyder ,

If you feel like my answer helped you, kindly mark my answer as accepted.

Thanks,

RamaRao

Since I listed this under "Discussions", I do not have the option to Accept a comment as "Accepted".  Thank you for your feedback, it is very helpful.

Nadine Schütt
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 08, 2019

Hello Corie,

not adding to the list of proper asset management tools but maybe think about a different approach: we have dedicated Jira projects to manage our assets with each asset being a Jira issue. 

In order to simplify searching, especially for JSD portal customers, we use an issue picker custom field. That custom field type can be used to link issues with the set of issues to be linked being restricted by JQL. Additionally, data from the linked issues can be copied to the original one. We use our own app for that (https://marketplace.atlassian.com/apps/1218048/issue-picker-for-jira?hosting=server&tab=overview) but there are others in the marketplace with the same feature. 

So, you could, for example, limit the list of possible options to the ones assigned to the current user if you have a JSD project for internal customers requesting service for their assigned assets like laptops and mobile phones. 

Hope that helps :-)

nadine

Like Corie Snyder likes this

Hello Corie,

Assets and Inventory Plugin for Jira is a good alternative. It supports Jira Service Desk customer portal and have nice options with a lean design:

  • Flexible asset screen design
  • Very fast Asset Navigator with filtering and sorting options - just like issue Navigator
  • Easy insert/update/delete asset operations on asset navigator with keyboard shortcuts.
  • Ability to link issues to assets with asset custom field
  • Multiple asset custom fields with content configuration option
  • Bulk insert/update with CSV (Excel)
  • QR Code support
  • Ability to update asset or issue fields with custom asset workflow post functions
  • Attachments support for assets with image gallery view

Best wishes.

Tolga [Snapbytes]

Like # people like this
Daniel Fietta
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 29, 2019

Hi @Corie Snyder 

To have a combination of an issue picker and an asset management solution based on native Jira features (and therefore providing out-of-the-box compatibility with all Jira features and most of the other add-ons that you might be using), check out STAGIL Assets!

Best,
Daniel

Like Corie Snyder likes this

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events