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Are there users of JIRA Service Desk that are successfully using an Asset Management tool other than Insight?
Hi @Corie Snyder,
Atlassian offers below apps in Atlassian Marketplace that provide robust asset management/CMDB functionality:
For Jira Server:
For Jira Cloud:
Thanks!
RamaRao
Hi @Corie Snyder ,
If you feel like my answer helped you, kindly mark my answer as accepted.
Thanks,
RamaRao
Since I listed this under "Discussions", I do not have the option to Accept a comment as "Accepted". Thank you for your feedback, it is very helpful.
Hello Corie,
not adding to the list of proper asset management tools but maybe think about a different approach: we have dedicated Jira projects to manage our assets with each asset being a Jira issue.
In order to simplify searching, especially for JSD portal customers, we use an issue picker custom field. That custom field type can be used to link issues with the set of issues to be linked being restricted by JQL. Additionally, data from the linked issues can be copied to the original one. We use our own app for that (https://marketplace.atlassian.com/apps/1218048/issue-picker-for-jira?hosting=server&tab=overview) but there are others in the marketplace with the same feature.
So, you could, for example, limit the list of possible options to the ones assigned to the current user if you have a JSD project for internal customers requesting service for their assigned assets like laptops and mobile phones.
Hope that helps :-)
nadine
Hello Corie,
Assets and Inventory Plugin for Jira is a good alternative. It supports Jira Service Desk customer portal and have nice options with a lean design:
Best wishes.
Tolga [Snapbytes]
To have a combination of an issue picker and an asset management solution based on native Jira features (and therefore providing out-of-the-box compatibility with all Jira features and most of the other add-ons that you might be using), check out STAGIL Assets!
Best,
Daniel