My boss liked Jira, but he chose the Service Management version... It's close, but a few differences I've noticed from what I've been trained with. What is this for, vs Software?
Software and Service-Management are applications that add functionality over the top of plain Jira (Core).
Jira Core does issue tracking and provides projects, users, fields, a framework for apps and the UI, users, workflows and so-on.
Jira Service management enables you to layer a project with customer portals, SLAs, queues, customer accounts and places "requests" in front of issues (customers see requests, Agents and other Jira users see the issues behind the request)
Jira Software provides functions for supporting the two main ways people tend to do "Agile" development - essentially they give you Scrum and Kanban boards (and the supporting structures behind them)
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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