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Difference between Jira Service Management and Jira Software

skigelman I'm New Here Mar 25, 2021

My boss liked Jira, but he chose the Service Management version... It's close, but a few differences I've noticed from what I've been trained with. What is this for, vs Software?

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Software and Service-Management are applications that add functionality over the top of plain Jira (Core).

Jira Core does issue tracking and provides projects, users, fields, a framework for apps and the UI, users, workflows and so-on.

Jira Service management enables you to layer a project with customer portals, SLAs, queues, customer accounts and places "requests" in front of issues (customers see requests, Agents and other Jira users see the issues behind the request)

Jira Software provides functions for supporting the two main ways people tend to do "Agile" development - essentially they give you Scrum and Kanban boards (and the supporting structures behind them)

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