Deploy report to Customer Portal

[Deleted user]

Is there a possibility or feature available within Jira Service Desk to deploy reports to Customer Portal?

[Radu]

@[deleted] right now the portal is intended for customer interaction.

Would you be able to share what type of information you want to make available to customers? Maybe a public viewable dashboard would work.

Cheers,

Radu

[Deleted user]

Thank you, @Radu ,

I want to share a report for Outstanding Request for Change and all related information.

Also if you can please guide me on how to set-up a public viewable dashboard.

[Radu]

@[deleted] Hi, just wanted to say I haven't forgotten about this. I'm looking into the actual solution and have ran into an snag. will keep you posted.

[Deleted user]

@Radu thank you for the update, look forward to options

[Radu]

Hi @[deleted] ,

Step 1 create a filter 

and make sure it has public permissions

Step 2 create a dashboard

make sure this one is also public

Step 3 add a gadget based on the filter you created on step 1

This is the work you need to do to create a dashboard.

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I was looking into ways to share this with anonymous users, which Jira doesn't support at this time. If Jira doesn't Jira Service Desk won't be able either.

Here is a ticket you can vote/ watch for that feature https://jira.atlassian.com/browse/JRACLOUD-68499 .

The workaround is to create a generic account you would share with your customers that has restricted access to your product. You would have to give them only access to Jira Core as a product and restrict their access through permissions.

This is the way I see it.

I'm sorry there is no straight forward solution for this at the moment.

Regards

Radu