@Karamjeet Singh , this isn’t official Atlassian Support. It is a forum of users and Atlassian’s to answer questions and discuss various topics. As such you might not want to include personal info like emails. Now to your issue, what email is being received by the user? The question is why are they receiving the email? It may be that there is some automation that is issuing an email specifically to the individual.
can you provide more info:
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