Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Delete user email received Edited

I have deleted the user from our account. But I  have received the email on his ID when someone creates the new ticket.

 

Please remove this user. so that no email goes on this ID

1 answer

0 votes
Jack Community Leader Jul 26, 2020

@Karamjeet Singh , this isn’t official Atlassian Support. It is a forum of users and Atlassian’s to answer questions and discuss various topics. As such you might not want to include personal info like emails. Now to your issue, what email is being received by the user? The question is why are they receiving the email? It may be that there is some automation that is issuing an email specifically to the individual.

can you provide more info:

  1. Was this person a customer or agent.
  2. what email is being received? Create notification?
  3. is the user somehow included in the initial request, e.g. Cc? Do they show anywhere in the request? Reporter, request participant, watcher?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you