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Delete field "share with" in request Form


In my request form, in the bottom. 

I have a field names "share with" and this field is mandatory.


I tried in the screen cofiguration and I dont find this field.

I want to eliminate this field or I want to select by default the option that share with no one.

Thank you.


share with.png

2 answers

1 vote

Hello Carlos,

Thank you for reaching out to Atlassian Community!

The option "Share with" only appears in the request form if the customer who is creating the ticket is part of an organization. 

This is a system field and can't be removed. It will not be visible to the portal only if the customers are not grouped in an Organization.

Recently a new option has been to Service Management to select the default value to "Share with no one".

Please, click on the Cog icon > Products > Configuration (under Jira Service Management).

On this page, select the option "No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise".

Screen Shot 2020-12-16 at 11.21.11.png

If you have any other questions regarding this matter, please let us know.


Jack Brickey Community Leader Dec 16, 2020

@Angélica Luz , thanks for sharing! I had not seen that this option had been added. Good to know for sure.

Like Angélica Luz likes this

Thank you Angelica, this is a great for me.

Thats what I am looking for.

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