Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Delete field "share with" in request Form

Edited

In my request form, in the bottom. 

I have a field names "share with" and this field is mandatory.

 

I tried in the screen cofiguration and I dont find this field.

I want to eliminate this field or I want to select by default the option that share with no one.

Thank you.

 

share with.png

2 answers

1 vote

Hello Carlos,

Thank you for reaching out to Atlassian Community!

The option "Share with" only appears in the request form if the customer who is creating the ticket is part of an organization. 

This is a system field and can't be removed. It will not be visible to the portal only if the customers are not grouped in an Organization.

Recently a new option has been to Service Management to select the default value to "Share with no one".

Please, click on the Cog icon > Products > Configuration (under Jira Service Management).

On this page, select the option "No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise".

Screen Shot 2020-12-16 at 11.21.11.png

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Jack Brickey Community Leader Dec 16, 2020

@Angélica Luz , thanks for sharing! I had not seen that this option had been added. Good to know for sure.

Like Angélica Luz likes this

Thank you Angelica, this is a great for me.

Thats what I am looking for.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

272 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you