Default values set on custom fields appearing on all request types using the same issuetype

Kasturee November 29, 2021

Good day

1. I set default values for some custom fields

2. I configured the custom fields to a "Service Request" issue type

3. I create multiple Request Types on a Service Desk which uses the same issue type of Service Request because they share the same workflow

4. I add the custom fields to some of the Request Types

What I have found is that the custom fields are displayed with their default values set on the View Screen for Request Types where the custom field was NOT added i.e. the custom fields and their default values are displayed on ALL "Service Request" issues.

How do I avoid this?

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