Customize Invite customer

[Farhaad_n]

Hi, I am using the Jira service desk server,

I am using API to invite users to my project, when I do that, one email is sent to customers by the below content, how can I customize it?

Hi,

'The User' has invited you to the 'Jira Name' portal!
Visit the portal to raise requests and get help.

[Alex Koxaras _Relational_]

Hi @Farhaad_n 

This email can't be customized. Vote and watch this issue https://jira.atlassian.com/browse/JSDSERVER-1386

There is a workaround in there which points to this article https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html

[Farhaad_n]

I check the config file in this location: 

/var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/jira-invite-user-plugin-2.3.4_1663755970000.jar

I get emails like this:

Jira is the project tracker for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.

but in the file mentioned above, I see this:
inviteuser.email.jira.invitation.body=Jira is <em>the</em> project tracker for teams building great software. Sign up now to track your issues and tasks, collaborate with your team, and stay on top of project activity.

and when I change it, nothing changes in the email

[Alex Koxaras _Relational_]

@Farhaad_n sorry for the late reply. What I read even from this post https://community.atlassian.com/t5/Jira-Service-Management/Customize-the-initial-invitation-email-sent-to-a-Service-desk/qaq-p/838571 suggests that you can't change the invitation email.

[Farhaad_n]

thank you for your reply,

what?? the post is for changing the invitation email, but you tell me it can't be changed? 

what did it mean? 

[Alex Koxaras _Relational_]

Its for changing the user and not the customers' email invitation.

[Farhaad_n]

Ok, it's not worked as I mentioned before

when I create a new user in user management, the email send to it for setting a password,

but the email won't be changed according to the post you mentioned 

and this is the email:

Jira is the project tracker for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.

[Farhaad_n]

anyyyyone? 

[Farhaad_n]

Can anyone help me with the issue? I really need this