Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customers not showing in Service desk project`s customer list Edited

When I try to add a user to the Customer list of a service desk project the user is showing but when I navigate to a other page and go back no customer is showing in the customer list.

 

Customer users are showing in Jira User management -> Jira Service desk but are not showing in the Customer list of a project and I cannot add them to Customer organization because of that.

Update: It turned out to be an issue in Jira service desk service which was resolved.

2 answers

I have a similar issue on server 4.6.1.  It was working prior to the upgrade.  Users show up under user management via the AD LDAP sync.  Users do not show in the customer list. 

Facing a similar issue!
Please help 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,152 views 25 38
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you