Customers cannot "Share" an issue

[Asher Francis]

Hi

My Service Desk Customers cannot share issues. The option is not available in the portal

I've checked the following:

Project permission scheme - "Edit issue" is granted to Service Desk Customer - Portal Access

Project customer permissions - Who can customers share requests with? Is set to "Other customers in their organization. This option only allows them to search for customers in their organization."

Any ideas?

Thanks

[Trudy Claspill · Accepted solution]

Are the customers assigned to Organizations?

[Asher Francis]

Hello

They are not, and we don't want them to be since they'd be able to see each others requests

Thanks

Asher

[Trudy Claspill]

You have set the customer's ability to share tickets to 

"Other customers in their organization. This option only allows them to search for customers in their organization."

...but then you don't add the customers to Organizations. If they are not in Organizations, then there is nobody with whom they can share their tickets with the above setting selected.

If you want customers to be able to share tickets with other customers, also not put them in Organizations, then you'll have to select this setting:

"Any customer in the project, by manually entering an email address."

[Asher Francis]

Thanks Trudy! 

[Shaik Ameenulla]

Hi Trudy,

But selecting the above option (Any customer in the project, by manually entering an email address) The customer are not able to share

[Trudy Claspill]

Hello @Shaik Ameenulla 

Welcome to the Atlassian community.

The original question in this post was addressed three years ago. If you need assistance, please start a new Question and provide all the information about your situation.

If this old post is relevant to your question, include a link to this post and tell us why it is relevant.