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Customers cannot attach files on the tickets

Hi guys,

 

Our customers are trying to attach files on their tickets but there is no such an option on the ticket.

 

On the visible fields I have the below config:

 

pic.PNG

so I am not sure why it is not visible. 

2 answers

hi @Ajay _view26_ , I checked the Screens and all have the attachment as well.

Ajay _view26_ Community Leader Feb 11, 2021

Oops ..                 

0 votes
Ajay _view26_ Community Leader Feb 11, 2021

Hi @Marios Chrysovergis ,

 

Your configuration seems ok. Can you please check the Screen configuration and check if the Create Screen has the Attachment field included

 

Capture.PNG

Capture1.PNG

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