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Customers can't see ticket raised by service desk

i have created a ticket in the name of a customer.

and when he tries to open it, he is not able, it says incorrect request type.


how can i give them permisions to see the tickets created by our service community, but in the name  of the customer?




1 answer

1 accepted

0 votes
Answer accepted

Hi Alexandra, 

Did you set the customer request type as well? Something which needs to be done manually when the case is created in JIRA and not from the portal. 

Without a valid request type the issues is not visible to the customers. 


Hi Laura, 


Thank you for the response, i have completed the field Organizations and now, the customer can see my incident.


thank you very much,

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