Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer visibility on Service Desk forms

Hello - we're fairly new to Jira, and notice that in many of the web forms for the projects, the associated customer name is not available. Is there a way to display the customer name more, modify the form, add columns, etc.? Otherwise, we need to put the name into the Project name, which isn't a very eloquent solution. 




1 answer

Hi @Michael Bilotta - welcome to the community! 

Are you looking to modify the fields your customers see on the JSM portal?

You can modify your customer request forms by going to Project Settings > Request Types > Click the pencil button to edit the Customer Request Form. Like this:

Screen Recording 2020-12-17 at 13.41.21.gif

For more tailored forms, you can check out ProForma Lite (free up to three form templates) to add fields, columns, conditional logic, etc. It may give you what you need.


This is a screenshot of where you can have a play with the form builder without any login. 

Image 2020-12-17 at 13.44.08.jpg


Does any of that help?

Thanks, Peter. This post is specifically targeting Jira's displaying of customers connected to a project. I believe this product (ProForma Lite) is a forms customization tool, which, in concept, should allow us to add a customer fields. That capability also relates to data structures, the tool, and the specific form in question. But overall, very helpful. Thanks!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you