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Customer request form not loading properly

Stefan Schmieder
Stefan Schmieder
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May 9, 2022

I have created a customer request form in the service portal with three different single user picker fields. Every time a user (administrator as well as customer test user) enters the form (same in MS Edge, Chrome, Firefox) the bottom two of the fields are not loading properly. You can see the display name and the help text but not the actual field between them (so no user can be picked). Reloading the form in the browser e.g. with F5 fixes it after one or sometimes more reloads. If you try to send the form without selecting a user in the mandatory field it does not work but you cannot see the red error message between the display name and the  description.

Any clues how to fix this?

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Artur Moura
Artur Moura
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 24, 2022

Hi @Stefan Schmieder

Thanks for your question.

As per your description, it seems you are facing this JSDSERVER-11136 BUG.

Would you please confirm what is the Jira version you are running?

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