Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer portal access via SSO or API

I run the support team for a multi-tenanted SaaS product and I'd like to transition to using Jira Service Desk for our customer help desk tickets.

Is it possible to create a SSO using our database of our product administrators so they can log tickets as customers? Ideally, I'd like them to be able to click our Help Desk link and be taken directly to the customer portal without having to login again.

If that's not possible, how can we use an API or similar to automatically create a new JSD organisation & customer when they get created in our system?

I'm not a developer, so trying to ascertain what's possible before getting the dev team involved, thanks.

0 answers

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you