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Customer must be jira's user?

Pilar Jiménez
Pilar Jiménez
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April 27, 2015

We have a 10 JIRA's user and we need a Service Desk to 80 customer with 3 agents. In addition to 3-agents JIRA Service Desk licence, we must buy a 100-user JIRA licence or a 10-user JIRA licence? 

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Sam Omidi
Sam Omidi
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April 27, 2015

Hi Pilar,

No need to buy license for SD customer's.

Service desk is Agent base ass mentioned here Service Desk Licensing

You might be interested to take a look at this document too smile  Public sign up for SD

Cheers,

Sam smile

 

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Cesar Salvado
Cesar Salvado
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April 27, 2015

In this case for your customer you don't need any license. They don't need JIRA User.

 

For the Agent User you need JIRA License + Service Desk Agent License.

 

Regards

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Alexander Penev [ByteSource]
Alexander Penev [ByteSource]
Contributor
April 28, 2015

As far as I understand the SD licensing you need JIRA license for every customer and SD Agents for the 3 agents only. So: 100 users JIRA + 3 SD agents

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