Customer continually sends 1 star ratings - potential systems issue at their end?

[Johnny Jenkins]

Hi,

We have a customer who comprises of two/three separate businesses and often we receive 1 star ratings from them, I've confirmed with them that they are not doing this intentionally and appears to have started from ~August 2020.

My only thought is is that they have software/systems within their environment that might probe the first URL, which is the 1 star rating URL, to see if it is legitimate or might attempt to provide a form of URL preview. Any one else come across something similar?

Thanks

[Erik Mearidy]

I am also seeing similar behavior of receiving low CSAT scores that were not sent it by customers. @Johnny Jenkins were you able to resolve this or find anything that helped discover the culprit of the issue?