I went through https://confluence.atlassian.com/jirakb/the-customer-satisfaction-survey-is-not-sent-when-a-service-desk-request-is-resolved-954258231.html documentation and did the configuration as required , but still I am not able to send satisfaction survey to the customers when a request is getting resolved.I am using Jira Service Desk server 3.15.3 version ,can you please look into this.
Is the customer not receiving an e-mail at all?
The survey must be toggled on in your project settings. You'll go to this page (but toggled on):
If it is enabled, under Customer Notifications, is 'Request Resolved' enabled, and sending to Reporter or Customers involved?
Feel free to send screenshots of your configuration.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events