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Customer Satisfaction survey is not sent when a Service Desk request is resolved

I went through documentation and did the configuration as required , but still I am not able to send satisfaction survey to the customers when a request is getting resolved.I am using Jira Service Desk server 3.15.3 version ,can you please look into this.

1 answer

Hi Chhaya, 


Is the customer not receiving an e-mail at all?


The survey must be toggled on in your project settings. You'll go to this page (but toggled on):

Screen Shot 2019-05-30 at 12.53.57 PM.png


If it is enabled, under Customer Notifications, is 'Request Resolved' enabled, and sending to Reporter or Customers involved?

Screen Shot 2019-05-30 at 12.54.51 PM.png


Feel free to send screenshots of your configuration. 

Hi @Morgan Folsom ,

Thanks for your reply.

Is the customer not receiving an e-mail at all?- Customers are not receiving an email for asking feedback.

Please find the below screen shots for my configurations:

Like Imdad Kottapparamban likes this

And this an email i am receiving after request is getting resolved.

Capture 2019-05-31 at 12.51.32.png

Like Imdad Kottapparamban likes this

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