We get a very low response rate on our satisfaction surveys. Does anyone have a suggestion on either:
We really want to use this as a metric for our customer service desk effectiveness. Any help or comments would be appreciated.
This is a challenge as Jira Service Managements customer satisfaction is very basic. There is no way to send additional prompts to the customer. We have found by using a canned response when answer the customer letting them know that they will receive a survey and we appreciate their feedback our responses went up.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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