We get a very low response rate on our satisfaction surveys. Does anyone have a suggestion on either:
We really want to use this as a metric for our customer service desk effectiveness. Any help or comments would be appreciated.
This is a challenge as Jira Service Managements customer satisfaction is very basic. There is no way to send additional prompts to the customer. We have found by using a canned response when answer the customer letting them know that they will receive a survey and we appreciate their feedback our responses went up.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event