Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Satisfaction Survey - low response rate

We get a very low response rate on our satisfaction surveys. Does anyone have a suggestion on either:

  • How to improve the response rate?
  • How to create/automate a follow-up email to the customers?

We really want to use this as a metric for our customer service desk effectiveness. Any help or comments would be appreciated. 

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader Dec 17, 2020


  This is a challenge as Jira Service Managements customer satisfaction is very basic. There is no way to send additional prompts to the customer.  We have found by using a canned response when answer the customer letting them know that they will receive a survey and we appreciate their feedback our responses went up.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

228 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you