Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Portal - Custom Filter Edited

Hi all,

we started using Jira Service Management this year and we're facing the following problems.

Every client is assigned to an organization so that the client can see all the open tickets in our service portal. We use the app "Extra Fields for Jira Service Desk" which helped us to add "Due date" as an important information to the portal.

QUESTION 1: We're having some trouble with the clarity in the portal when we're managing different projects for a single organization.

Client X (fromt the organization EXAMPLE) is responsible for project X  

Client Y (fromt the organization EXAMPLE) is responsible for project Y  

Is there a way to add a filter "project X"? This would give the client a filtered view but he has still the possibility to see all the tickets of his organization. 

QUESTION 2: Agent filter. When we're discussing open tickets with our clients on phone, we usually share our screen. At the moment I am building a custom queue every time. Do you have any nicer approach? E.g. portal view with all tickets, where I can filter for organization or project X (QUESTION 1).

Thanks in advance and best regards,


1 answer

1 accepted


Unfortunately, the Portal is quite limited.

If you are using Cloud version, you can try our app - Advanced Portal Reports. It can help you with Question 1 I guess. If you are on Server, we will be releasing more filtering there too soon.

Best regards,


Hi Boyan,

thanks for your fast reply. Advanced Portal Reports is fantastic! We have all the functions needed for our clients and can also generate advanced reports for ourself (internally).

Thank you very much! Best regards, 


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you