Customer Portal: Choose whether you need search

[Christian Schneider]

Hi,

our technical department uses Jira Service Desk and its Customer Portal to track issues. There is no confluence or other knowledge base connected.

On the costumer portal, there is a search bar. According to this manual, you should be able to remove the search bar as of version 4.18.

Configuring the customer portal | Jira Service Management Data Center and Server 4.19 | Atlassian Documentation

When I go to Project settings > Portal settings, there is no "search" option to configure.

Is this a bug or do I look at the wrong place?

Any help is very much appreciated.

[Mayur Jadhav]

Hi @Christian Schneider 

I don't think it is possible in Jira by default.

Please have a look to this feature ticket:

https://jira.atlassian.com/browse/JSDSERVER-2488

But if you want that it can be done through marketplace plugin: 

I found a plugin for this and it's free. 

https://marketplace.atlassian.com/plugins/com.itransition.csam.helpcenter-corrector/server/overview

Install and select the 2 checkbox's in the configuration page.

it will remove from the help center and from the portal pages

Hope this helps. 

[Dirk Ronsmans]

well the documentation the question asker links to mentions it is possible from v4.18.0 ..

[Christian Schneider]

@Mayur Jadhav 

Thank you for your reply. If you have a look at the feature request that you posted: it is fixed with Jira Service Desk Version 4.18.1. So, it should be possible, but the provided manual does not help. So either I don't understand the manual, or its wrong or it's a bug.

Was anybody able to follow the steps for this configuration successfully?

[sean]

I don't have that section in the Portal Setting screen. Ha anyone been able to do this in the 9 years people have been asking for it?