Customer Notifications - Issue key with Hyperlink

[Suzi Firth]

Hi JSM Gurus,

I'm in need of a bit of help with my customer notifications.

I've managed to add this beautiful line to my customer notifications so it shows the issue key:

I would like to enhance this by having the issue key show as hyperlink to the ticket itself (kind of like how there is the View Request button in the footer of the email, but within the context of the email). 

I tried using the link button but it doesn't seem to work:

Any ideas on how to get this to work?

Thanks,

Suzi

[Joseph Chung Yin · Accepted solution]

@Suzi Firth -

Welcome to the community.  Here is what you need to do - Unfortunately, you cannot use ${request.url} variable when creating the URL link to the issue using the markdown syntax

Example -

The solution is - Manually setup the URL portion using following

https://yoursite/servicedesk/customer/portal/2/${issue.key}

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Suzi Firth]

Hi Joseph,

Thanks so much this worked an absolute treat! :)

[Auke Visman]

Thanx Joseph for the work around!
This does work since setting an url with brackets and pipe doesn't work any more.

[Ward DIJKHUIS]

Hi Suzi, you can insert the following notation manually instead of using the link generator:

[${issue.key}|${request.url}] 

[Marlon Acantilado]

I also use this