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Customer Notifications - Issue key with Hyperlink

Hi JSM Gurus,

I'm in need of a bit of help with my customer notifications.

I've managed to add this beautiful line to my customer notifications so it shows the issue key:

Capture.JPG

I would like to enhance this by having the issue key show as hyperlink to the ticket itself (kind of like how there is the View Request button in the footer of the email, but within the context of the email). 

I tried using the link button but it doesn't seem to work:

Capture.JPG

 

Any ideas on how to get this to work?

 

Thanks,

Suzi

2 answers

1 accepted

0 votes
Answer accepted

@Suzi Firth -

Welcome to the community.  Here is what you need to do - Unfortunately, you cannot use ${request.url} variable when creating the URL link to the issue using the markdown syntax

Example -

2022-08-11_8-56-49.png

The solution is - Manually setup the URL portion using following

https://yoursite/servicedesk/customer/portal/2/${issue.key}

2022-08-11_9-02-29.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Joseph,

Thanks so much this worked an absolute treat! :)

Hi Suzi, you can insert the following notation manually instead of using the link generator:

[${issue.key}|${request.url}] 

 

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