On our Service Desk project, we have automatic email notifications to the customer on workflow transition.
We also have the workflow configured to automatically transition between "Waiting for Customer" and "Waiting for Support" whenever an agent or customer leaves a comment. I have looked to see how this was configured, but I haven't found it (it is not a transition trigger in the workflow).
When workflow transitions occur as above, for some reason it sets the Site Admin's name as the agent who changed the status, even though the status was changed automatically.
"First Last changed the status to Waiting for support."
Looks like I fell victim to the UI changing out from under me.
Atlassian just launched "Automation" and moved the previous Automation rules to "Legacy Automation". This is how the automatic workflow transitions were accomplished.
While editing a rule, there is a gear icon in the upper right that allows the option of "Run rule as".
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