Hi all, HNY.
We do not use Jira Service Desk.
We have set up a Knowledge base. How do I give customers access to that space only through a login?
HNY @Katrina Owens,
Prerequisite for Customer Portal / Knowledge Base.
It will open up in the Jira Service Desk screen. There is no need to mess with queues or raise a request, instead of click into the Knowledge base. Here you can create new categories and or new articles. But for now, we'll leave this section for later.
Click Back to project.
Click on Project Setting at the bottom. I'll only run through the important parts, the rest you can ignore.
That is it. I hope that helps.
Hi again Mike.
We already use Jira Software and Confluence. I've been asked to come up with a high level plan to build in Jira Service Management (free version) to use in tandem with a Confluence knowledge base that we've created but not yet populated (slow migration process intended). We will have at least two different types of users who we want to access two different sets of docs within the single, customer-facing KB as they are from two different industries.
Can you guide me as to the steps that this would involve from our current scenario? High level steps are all that's required at the moment but any info would be greatly appreciated. I am an experienced Confluence Author but haven't done much admin so far as that was part of someone else's role.
HI @Katrina Owens ,
You say you don't use JSD/JSM but only use the Knowledge base so that means then only a Confluence instance?
Or is there still some kind of JSD project behind it all and you are using the portal?
How exactly are your customers reaching your Knowledge base? If you only use Confluence you will need to grant them access to the Space in Confluence and if you want them to have it by providing a login/username you will need to have a license assigned to them.
Otherwise that would be anonymous (no license) but also no username/login
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