We are in the process of switching from Zendesk to Jira ServiceDesk, and I'm encountering a problem with email notifications during my testing process. For clarification, I have done the following:
Thinking it might be an issue with my test account (@yahoo.com) I:
I've confirmed Jira and Yahoo can communicate just fine when dealing with an issue that didn't come from Zendesk, albeit a bit slower than emails from Zendesk but not a big deal.
The issue appears to happen with tickets that have been started in Zendesk then transferred over to Jira via the integration. Once that happens, no notifications are sent out when updates are made from Jira.
I'm not sure what I've been missing... but I think I've isolated the issue to the integration, and something getting stripped from the ticket when it makes the jump to Jira. Anyone else having this problem, or anyone else have a solution? Thanks much in advance.
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