I've testing the user account matrix of agent and customer for days.
There are some testing customer stuck in the system, can't get removed or recreate since last Thu (8/20).
And things just got worse...
New customer accounts create last Fri. (8/21), can't login just now.
These account were successfully login and creating issue last Fri. but appears to be no right to login again, please help.
Welcome to Atlassian Community!
Just for a better understanding of the issue, I would like to know if you can share with us the message that the customer receives when they try to log in.
If possible, send us a screenshot of the error. Just make sure to hide private information.
Can you go to Cog icon > User management > Jira Service Desk and confirm if their account is active?
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