I am trying to make some Custom reports and struggling to have the desired results.
We have one Project in Service desk, and we have created Organizations for each client we have. We are filtering tickets in Queues with the help of Organization filter and Resolution filter with JQL.
Now, I want a report per organization for the number of open and closed tickets for a customer date range. Let's say; Open Tickets of Organization A for last month.
Similarly; Close tickets of Organization B for last month.
Is this possible?
The below should assist with what you need
organization = "Organization A" AND created date >= StartofMonth("-1") AND created date <= EndofMonth("-1")
organization = "Organization B" AND resolved date >= StartofMonth("-1") AND resolved date <= EndofMonth("-1")
Let me know if that works
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