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Custom reports help


I am trying to make some Custom reports and struggling to have the desired results.

We have one Project in Service desk, and we have created Organizations for each client we have. We are filtering tickets in Queues with the help of Organization filter and Resolution filter with JQL.

Now, I want a report per organization for the number of open and closed tickets for a customer date range. Let's say;  Open Tickets of Organization A for last month.

Similarly; Close tickets of Organization B for last month.


Is this possible?


1 answer

0 votes
Liam Green Community Leader Nov 19, 2020

Hi @Hassaan Khan 

The below should assist with what you need

organization = "Organization A" AND created date >= StartofMonth("-1") AND created date <= EndofMonth("-1")

organization = "Organization B" AND resolved date >= StartofMonth("-1") AND resolved date <= EndofMonth("-1")

Let me know if that works

Regards, Liam

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