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Custom filters for Service Desk team members

When I'm an agent, I know that it's possible to edit existing queues or add new ones for better ticket/issue managing.

However, if you are just a Service Desk Team member (user project role), you don't have queues but Issues and filters section where some default filters are shown.

Screenshot_1.jpg

Is there a way for a project admin or service agent to customize those filters that are shown to all service desk members that are not service desk agents?

1 answer

1 accepted

1 vote
Answer accepted

Hello @Tomislav Tobijas ,

you can create a custom filter by clicking View all filters and share them with your colleagues. But I don't think it is possible to replace the default ones with customized.

There is actually a feature request for this here, I think this is what you need: https://jira.atlassian.com/browse/JRACLOUD-71176

You can vote on it and hopefully it gets implemented in the future.

Regards,

Adam

Hello @Adam Rypel _MoroSystems_,

thank you for your answer! I was aware of creating custom filters and sharing them with my colleagues but I was wondering just that what you have answered in your reply.

Thanks for the feature request link! I hope it will be implemented at some point in the future.

Best regards,

Tom

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