When I'm an agent, I know that it's possible to edit existing queues or add new ones for better ticket/issue managing.
However, if you are just a Service Desk Team member (user project role), you don't have queues but Issues and filters section where some default filters are shown.
Is there a way for a project admin or service agent to customize those filters that are shown to all service desk members that are not service desk agents?
Hello @Tomislav Tobijas ,
you can create a custom filter by clicking View all filters and share them with your colleagues. But I don't think it is possible to replace the default ones with customized.
There is actually a feature request for this here, I think this is what you need: https://jira.atlassian.com/browse/JRACLOUD-71176
You can vote on it and hopefully it gets implemented in the future.
Hello @Adam Rypel _MoroSystems_,
thank you for your answer! I was aware of creating custom filters and sharing them with my colleagues but I was wondering just that what you have answered in your reply.
Thanks for the feature request link! I hope it will be implemented at some point in the future.
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