You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
We are creating a help desk for HR. They will be the agents handling their own tickets. I am creating a rule that says, essentially, if a new employee is being onboarded and he or she is fulltime, route the issue to Mary Jones.
My issue is that when creating the rule, the custom field 'Employment Type' does not bring up any values yet it has five of them. It just says 'No Options.'
I figured the easiest way to troubleshoot this was to use a field that DOES work. The field below it - Location - works fine. So I compared the two to find out why it could find one and not the other. (The name of the project is People Ops. Somewhere along the way, we changed the name from Demo Help Desk to People Ops which is why you'll see two different keys. The current key is DHSD.)
'Screens info' attachment details some other key information. I suspect there's a mismatch somewhere but for the life of me I can't figure out where. If there are other screenshots that would help, please advise. I've given you every possible one I could think of.
Hi @Jim Stewart
What happens if you start typing an employment type in?
If you raise a ticket manually, do the 5 options appear?
Regards, Liam
Oh, hi. You know what? I think we solved this one. Someone else on my team worked on it. I'll close it.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.