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Custom field context scheme deleted Edited

Deleted user Sep 15, 2020

Solution: Support was able to pull the information I needed.

Afternoon, about half and hour ago I got a report from my team that a custom field we use on every ticket to label the category was missing.  I checked my settings and found that somehow the context scheme had been removed from the custom field.  So I have a two part question.

1. Is there a log to see how this happened?

2. Is there a way to restore it?

1 answer

1 accepted

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Answer accepted

As an administrator, you can go to Settings>System>Troubleshooting and Support>Audit Log.  This log contains all of the activities done in the instance.  As to restore, if you have a back-up from prior to the deletion, you should be able to reload it but there maybe other impacts.  I haven't done a system restore yet (thankfully) so don't know if there are any gotchas you need to be aware of - maybe someone else can chime in.

Good luck!

Deleted user Sep 16, 2020

Thanks for your reply, I was able to get with support and they pulled what I needed!

Like Megan Day likes this

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