Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom SMTP server

thouvou I'm New Here Sep 09, 2020


We would like to use a custom SMTP server instead of the Jira cloud SMTP server, due to compliance reasons. We need to use a custom SMTP server which logs outgoing deliveries successes/failures with some header attributes.

1. Is it possible to configure a custom SMTP server?
2. If not, how are delivery failures tracked by Jira cloud SMTP?


Kind Regards

1 answer

0 votes

Hello @thouvou,

Welcome to Atlassian Community!

When it comes to Jira Cloud, it's not possible to configure a custom SMTP server. This is a restricted function. 

Configuring an outgoing (SMTP) Mail server

Atlassian Cloud comes with an internal SMTP server configured to send notifications.

The prefix is not configurable.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.

For now, if you want to use a custom email to send notifications to customers, you can follow the steps of the documentation below:


thouvou I'm New Here Sep 10, 2020

Thank you @Angélica Luz for the information!
Would the custom SMTP be possible in an on-premises version of Jira?

And finally, how are we aware that a message could not be delivered when configuring Jira to send emails on behalf of our domain?

Thank you very much for your time.

On Jira Server it's possible to add a custom SMTP:

Regarding the notifications, only we can check the reason why it was not delivered. 

We have tools to check if there are blocks or bounces on the specific email address and we can also check the logs to confirm if Jira sent the notification and if it was delivered or not. 

Even using a custom domain to send notifications, this is not something that it will be possible to access in Jira.

There is a feature suggesting to add outgoing mail logs:

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you