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Custom SLA Condition

Hi there,


im trying to create a custom condition for the SD SLA's.

I followed so far the code from the template plugin of the SD Source package.

Including sla-condition-factory in the atlassian-plugin.xml


My problem is that i get the following Exception

Plugin module threw exception cannot be cast to com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory


Thanks for reading this so far

2 answers

1 accepted

0 votes
Answer accepted

Found my answer,

it seems that i included the artifact "jira-servicedesk-api" wrong.

scope=provided was the magical setting

Nice one!

Otherwise you will have a plugin jar file including the servicedesk jar ;)

Hi Philip,

Why do you use the xml file instead of UI? Can you share your source for the "code from the template plugin of the SD Source package."

Also, can you give me a bit more information about the custom SLA condition you're trying to implement?



Hi Gökçe,

im trying to create a condition for a specific Customfield Value.

Even with an empty Factory i get the Exception.

Best regards,



Addition in the atlassian-plugin.xml

<sla-condition-factory key="custom-field-sla-condition-factory" class=""/>

and the Factory


import java.util.List;

import javax.annotation.PostConstruct;

import org.springframework.beans.factory.annotation.Autowired;

import com.atlassian.jira.project.Project;
import com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory;
import com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition;
import com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition;

public class CustomFieldTimeMetricConditionFactory implements TimeMetricConditionFactory {

public static final String FACTORY_ID = "custom-field-sla-condition-factory";

public CustomFieldTimeMetricConditionFactory() {

public void onSpringContextStarted() {

public List<? extends TimeMetricMatchCondition> getAllMatchConditions(Project project) {
return Lists.newArrayList();

public List<? extends TimeMetricHitCondition> getAllHitConditions(Project project) {
return Lists.newArrayList();

public TimeMetricMatchCondition getMatchCondition(String id) {
return null;

public TimeMetricHitCondition getHitCondition(String id) {
return null;


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